Escalation Management: Escalate unresolved or high-impact incidents to second-line support teams or senior engineers, ensuring all necessary details are captured and communicated clearly. Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary - The OCC functions 24 hours a day, 365 days a year, and is responsible for ensuring the availability, performance, and security of essential system
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