Perform API testing using tools like Postman or REST clients, validating custom connectors and third-party integrations. * Knowledge of API and integration testing using tools such as Postman .
Perform API testing using tools like Postman or REST clients, validating custom connectors and third-party integrations. * Knowledge of API and integration testing using tools such as Postman .
Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we dont take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities * Discover client requirements and pain points to propose and configure tailored propositions. * Demonstrate product capabilities and discuss relevant technologies as part of our platform architecture in the context of the clients tech stack. * Develop technical proposals and sharp RFP responses. Experience * 2 to 4 years of experience as a sales engineer in enterprise SaaS.
Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we dont take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities * Discover client requirements and pain points to propose and configure tailored propositions. * Demonstrate product capabilities and discuss relevant technologies as part of our platform architecture in the context of the clients tech stack. * Develop technical proposals and sharp RFP responses. Experience * 2 to 4 years of experience as a sales engineer in enterprise SaaS.
About Teramind - Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values - At Teramind, our values drive everything we do.
About Teramind - Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values - At Teramind, our values drive everything we do.
Please be aware although we are a remote organisation we do require candidates to reside in the UK. Location: Fully remote - Work pattern: Full time, 40 hours per week - Reporting to: CTO - About the Role - We are seeking an experienced Senior Product Engineer to join our dynamic team at a scaling mental-health technology company. As a Product Engineer, you will play a crucial role in the entire lifecycle of our web applications, from initial design and development to ongoing maintenance and improvement. You will leverage your deep technical expertise to build scalable, robust, and user-centric solutions that drive our product vision forward. You will collaborate closely with product managers, designers, and other engineers to define and implement new features, ensuring our applications meet the highest standards of performance, security, and usability.
Please be aware although we are a remote organisation we do require candidates to reside in the UK. Location: Fully remote - Work pattern: Full time, 40 hours per week - Reporting to: CTO - About the Role - We are seeking an experienced Senior Product Engineer to join our dynamic team at a scaling mental-health technology company. As a Product Engineer, you will play a crucial role in the entire lifecycle of our web applications, from initial design and development to ongoing maintenance and improvement. You will leverage your deep technical expertise to build scalable, robust, and user-centric solutions that drive our product vision forward. You will collaborate closely with product managers, designers, and other engineers to define and implement new features, ensuring our applications meet the highest standards of performance, security, and usability.
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experiencecombining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficien
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experiencecombining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficien
As a Principal Engineer and SoftwareArchitect, you will play a crucial role in designing and overseeing the implementation of complex software systems. You will collaborate with engineering teams, stakeholders, and business leaders to ensure the delivery of high-quality software solutions that meet both technical and business requirements. You will look at existing software for opportunities to redesign and refactor to simplify code, improve performance and increase reusability. Job Description - Company Description - Verisk Analytics is a leading data analytics and risk assessment company, empowering clients to make informed decisions. With a commitment to innovation, integrity, and impact, Verisk combines deep industry expertise with cutting-edge technology to deli
As a Principal Engineer and SoftwareArchitect, you will play a crucial role in designing and overseeing the implementation of complex software systems. You will collaborate with engineering teams, stakeholders, and business leaders to ensure the delivery of high-quality software solutions that meet both technical and business requirements. You will look at existing software for opportunities to redesign and refactor to simplify code, improve performance and increase reusability. Job Description - Company Description - Verisk Analytics is a leading data analytics and risk assessment company, empowering clients to make informed decisions. With a commitment to innovation, integrity, and impact, Verisk combines deep industry expertise with cutting-edge technology to deli
Job Title: SeniorTestSystemsEngineer Role Purpose: An exciting opportunity has arisen for a talented TestSystemsEngineer within our TestSystems Engineering group. You will be an integral part of Thales Belfasts multi-discipline programmes, working under the guidance of the TestSystems Work Package Manager, and performing various design, development, and support tasks throughout the product lifecycle. * Ability to validate testsystems and verify design requirements. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, o
Job Title: SeniorTestSystemsEngineer Role Purpose: An exciting opportunity has arisen for a talented TestSystemsEngineer within our TestSystems Engineering group. You will be an integral part of Thales Belfasts multi-discipline programmes, working under the guidance of the TestSystems Work Package Manager, and performing various design, development, and support tasks throughout the product lifecycle. * Ability to validate testsystems and verify design requirements. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, o
We are seeking an experienced PowerPlatform Specialist to drive process automation and digitalization. This role requires integrating the PowerPlatform with advanced AI/ML solutions. * PowerPlatform: Expert in Power Apps, Power Automate (RPA), Power BI, and PowerShell. * AI/Cloud Integration: Hands-on experience with GenAI - LLMOps, Azure Cognitive Services, Azure Functions, and Logic Apps. Location: London, UK (Hybrid) Type: 9 - 12 Months Contract Role - Pay Rate: £300 - £370/day (Inside IR35) Environment: Major Investment Bank * Development: Minimum 4+ years IT Development, strong Python, SQL, and Agile experience. * Tooling: Familiarity with ServiceNow Orchestra
We are seeking an experienced PowerPlatform Specialist to drive process automation and digitalization. This role requires integrating the PowerPlatform with advanced AI/ML solutions. * PowerPlatform: Expert in Power Apps, Power Automate (RPA), Power BI, and PowerShell. * AI/Cloud Integration: Hands-on experience with GenAI - LLMOps, Azure Cognitive Services, Azure Functions, and Logic Apps. Location: London, UK (Hybrid) Type: 9 - 12 Months Contract Role - Pay Rate: £300 - £370/day (Inside IR35) Environment: Major Investment Bank * Development: Minimum 4+ years IT Development, strong Python, SQL, and Agile experience. * Tooling: Familiarity with ServiceNow Orchestra
Opportunity for a AI Engineer Developer to work for an established FinTech company AI Engineer - Essential Skills - We're working with a well-established, technology-driven FinTech company that's redefining how automation and AI power financial services. Combining innovation with stability, they've built a reputation as one of the UK's fastest-growing and most forward-thinking finance providers, now they're looking to strengthen their AI and automation capability. * Design and implement agentic AIsolutions, integrating LLMs and frameworks such as LangChain, AutoGen, and RAG pipelines with platforms like OpenAI. * Contribute to the company's AI and workflow automation architecture, ensuring scalabilit
Opportunity for a AI Engineer Developer to work for an established FinTech company AI Engineer - Essential Skills - We're working with a well-established, technology-driven FinTech company that's redefining how automation and AI power financial services. Combining innovation with stability, they've built a reputation as one of the UK's fastest-growing and most forward-thinking finance providers, now they're looking to strengthen their AI and automation capability. * Design and implement agentic AIsolutions, integrating LLMs and frameworks such as LangChain, AutoGen, and RAG pipelines with platforms like OpenAI. * Contribute to the company's AI and workflow automation architecture, ensuring scalabilit
We are looking for a Staff Engineer to join our Cloud Development Team and help develop and deploy services. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. * Work with our Datacentre Operations Engineers to maintain and operate the fleet of AI systems at peak performance in our private clouds. About Us - Graphcore is one of the worlds leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the
We are looking for a Staff Engineer to join our Cloud Development Team and help develop and deploy services. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. * Work with our Datacentre Operations Engineers to maintain and operate the fleet of AI systems at peak performance in our private clouds. About Us - Graphcore is one of the worlds leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the
We're looking for a NetworkTest Specialist / Test Automation Engineer with strong experience in data and analytics platforms, ideally including SAS Viya. This new test role sits at the heart of that transformation - ensuring that automated testing, data quality, and performance assurance are embedded into every stage of delivery. You'll join a newly formed agile team within the Minerva platform programme, working closely with developers, DevOps engineers, and analysts to build robust automated test frameworks supporting the ingestion, analytics, and Intelligent Decisioning capabilities of the platform. You'll own the automation test strategy, build frameworks from the ground up, integrate them into CI/CD pipelines, and ensure that every component - from data pipeline
We're looking for a NetworkTest Specialist / Test Automation Engineer with strong experience in data and analytics platforms, ideally including SAS Viya. This new test role sits at the heart of that transformation - ensuring that automated testing, data quality, and performance assurance are embedded into every stage of delivery. You'll join a newly formed agile team within the Minerva platform programme, working closely with developers, DevOps engineers, and analysts to build robust automated test frameworks supporting the ingestion, analytics, and Intelligent Decisioning capabilities of the platform. You'll own the automation test strategy, build frameworks from the ground up, integrate them into CI/CD pipelines, and ensure that every component - from data pipeline
LeadAI Software Engineer - LegalTech & AI SaaS (Equity Offered) As LeadAI Software Engineer, you'll combine hands-on technical expertise with a client-facing mindset. We Are Dcoded have partnered with a true giant killer - Theyre building the next big thing in AI-powered SaaS - a fresh, disruptive platform set to revolutionise a highly regulated industry. * Leading the design and development of an AI powered SaaS platform * Exploring and applying cutting-edge AI technologies - experience with LLMs, Claude.AI, or Crew AI would be a huge advantage * Championing best practice in software engineering, from code quality to scalability * Exposure to AI/ML, particularly la
LeadAI Software Engineer - LegalTech & AI SaaS (Equity Offered) As LeadAI Software Engineer, you'll combine hands-on technical expertise with a client-facing mindset. We Are Dcoded have partnered with a true giant killer - Theyre building the next big thing in AI-powered SaaS - a fresh, disruptive platform set to revolutionise a highly regulated industry. * Leading the design and development of an AI powered SaaS platform * Exploring and applying cutting-edge AI technologies - experience with LLMs, Claude.AI, or Crew AI would be a huge advantage * Championing best practice in software engineering, from code quality to scalability * Exposure to AI/ML, particularly la
Provide technical support to the team on all aspects ofHVcablesystem engineering and design * Experience in the designofHV and EHV cablesystems, for both HVAC and HVDC systems As our UK and Continental Europe team continues to expand, we are seeking a Principal CableSystemEngineer to support a range of high-profile projects across our Power & Energy portfolio. * Developing HV/EHV cablingsystems specifications, concept/detailed design and design review, estimation, site supervision and support as required. * Experienced user <
Provide technical support to the team on all aspects ofHVcablesystem engineering and design * Experience in the designofHV and EHV cablesystems, for both HVAC and HVDC systems As our UK and Continental Europe team continues to expand, we are seeking a Principal CableSystemEngineer to support a range of high-profile projects across our Power & Energy portfolio. * Developing HV/EHV cablingsystems specifications, concept/detailed design and design review, estimation, site supervision and support as required. * Experienced user <
Senior Project Controls Engineers work as part of our projectcontrols team on high profile, high value infrastructureprojects, providing performance reporting and analysis support. We are currently have a number of opportunities for Senior Project Controls Engineers to join our busy and expanding London infrastructure business, undertake duties on a number of high profile, London based infrastructureprojects. * Senior Project Controls Engineers should be proactive, self-starters with well developed communications and analytical skills. Typical activities include working with cost and planning engineers to develop work breakdown structures and robust performance baselines, establish
Senior Project Controls Engineers work as part of our projectcontrols team on high profile, high value infrastructureprojects, providing performance reporting and analysis support. We are currently have a number of opportunities for Senior Project Controls Engineers to join our busy and expanding London infrastructure business, undertake duties on a number of high profile, London based infrastructureprojects. * Senior Project Controls Engineers should be proactive, self-starters with well developed communications and analytical skills. Typical activities include working with cost and planning engineers to develop work breakdown structures and robust performance baselines, establish
Principles Testing Engineer (Testing and Commissioning) (11) IRSE 1.3.180, 1.3.170 AtkinsRéalis is the largest engineering consultancy in the UK, the largest multi-disciplinary consultancy in Europe, and the seventh largest design firm in the world. Deputies for the Senior Testing Engineer (Principles). Reporting to the Testing and Commissioning Engineer (Principles), the work is split between fixed office based design workstation testing and site based on projects and as such there may be a requirement to lodge away for extended periods of time and to work unsocial hours. The Rail Engineering Projects Testing and Commissioning Team is an exciting and growing team, eager to grasp modern systems, processes and concepts, within the regulatory framework
Principles Testing Engineer (Testing and Commissioning) (11) IRSE 1.3.180, 1.3.170 AtkinsRéalis is the largest engineering consultancy in the UK, the largest multi-disciplinary consultancy in Europe, and the seventh largest design firm in the world. Deputies for the Senior Testing Engineer (Principles). Reporting to the Testing and Commissioning Engineer (Principles), the work is split between fixed office based design workstation testing and site based on projects and as such there may be a requirement to lodge away for extended periods of time and to work unsocial hours. The Rail Engineering Projects Testing and Commissioning Team is an exciting and growing team, eager to grasp modern systems, processes and concepts, within the regulatory framework
Collaborating with in-house mechanical and manufacturing engineers to optimise and develop test protocols for an automated biochemical processing platform. We are seeking a constantly curious, creative and broadly skilled engineer to assist in developing active systems to operate within GenomeKeys innovative ecosystem. You will be working alongside a talented and dedicated team of engineers and scientists working on exciting products with real world, life saving applications. * Providing architectural insights, based on test results, to support design trade-offs and critical decision-making. * Developing and maintaining documentation about and relating to testing e.g. test procedures and related design files. You are a highly detail-oriented Engineer
Collaborating with in-house mechanical and manufacturing engineers to optimise and develop test protocols for an automated biochemical processing platform. We are seeking a constantly curious, creative and broadly skilled engineer to assist in developing active systems to operate within GenomeKeys innovative ecosystem. You will be working alongside a talented and dedicated team of engineers and scientists working on exciting products with real world, life saving applications. * Providing architectural insights, based on test results, to support design trade-offs and critical decision-making. * Developing and maintaining documentation about and relating to testing e.g. test procedures and related design files. You are a highly detail-oriented Engineer
To achieve this, we are on a journey of building a world class engineering function supporting our Customer Data Master (CDM) Platform team. The role will take part in the definition of the CDM strategy and execution of the CDM engineering strategy and deliver the technology capability, in line with the Corporate Engineering (CE) strategy which includes evolving our current master data capability. * Lead a senior engineering team (5 growing to ~10 ) to design, build and run the Customer MDM platform as a durable product with clear ownership. The team has embarked on a journey to provide internal teams and platform teams with a fully managed customer data master platform. * Own platform engineering: architecture, codin
To achieve this, we are on a journey of building a world class engineering function supporting our Customer Data Master (CDM) Platform team. The role will take part in the definition of the CDM strategy and execution of the CDM engineering strategy and deliver the technology capability, in line with the Corporate Engineering (CE) strategy which includes evolving our current master data capability. * Lead a senior engineering team (5 growing to ~10 ) to design, build and run the Customer MDM platform as a durable product with clear ownership. The team has embarked on a journey to provide internal teams and platform teams with a fully managed customer data master platform. * Own platform engineering: architecture, codin
Overview - We are looking for LEAP Engineers to drive forward the Defence sector within Electrical and Embedded Systems. This is an exciting opportunity to make a real difference to the client project that you support. The successful candidate will be able to perform a range of technical activities involved in the configuration, build, testing and release of secure laptops. Able to take delivered components (software & hardware) and wrap them into a holistic single deliverable to the end user. Able to think 'product' around re-use and sparing and design the solution to bring ease of re-use and ease of configured on-shelf spareable items to life. Qualifications * Degree in an applicable Engineering Discipline - Essential skills * Competent in software language Java * Wide ranging knowledge of software languages, frameworks and toolsets * Knowledge/awar
Overview - We are looking for LEAP Engineers to drive forward the Defence sector within Electrical and Embedded Systems. This is an exciting opportunity to make a real difference to the client project that you support. The successful candidate will be able to perform a range of technical activities involved in the configuration, build, testing and release of secure laptops. Able to take delivered components (software & hardware) and wrap them into a holistic single deliverable to the end user. Able to think 'product' around re-use and sparing and design the solution to bring ease of re-use and ease of configured on-shelf spareable items to life. Qualifications * Degree in an applicable Engineering Discipline - Essential skills * Competent in software language Java * Wide ranging knowledge of software languages, frameworks and toolsets * Knowledge/awar
Working with a leading financial services client who are looking for a DataEngineering Consultant.Data Engineer £700/day outside IR35 - Looking for someone who can act independently and deliver complex data products - work with stakeholders to understand requirements, engineer and deliver products. * Work cross-functionally with non-technical stakeholders to understand data requirements * Expert knowledge of SQL to query, analysis and model data * Using DBT for data transforms and modelling * Data ingestion using Python * Build foundations for business functions to be able to access the correct data and insights - 3-month initial contract - Remote working - occasional site visits * Experience with S
Working with a leading financial services client who are looking for a DataEngineering Consultant.Data Engineer £700/day outside IR35 - Looking for someone who can act independently and deliver complex data products - work with stakeholders to understand requirements, engineer and deliver products. * Work cross-functionally with non-technical stakeholders to understand data requirements * Expert knowledge of SQL to query, analysis and model data * Using DBT for data transforms and modelling * Data ingestion using Python * Build foundations for business functions to be able to access the correct data and insights - 3-month initial contract - Remote working - occasional site visits * Experience with S
Role: Platform Engineer - Atlassian Specialist We're looking for a Platform Engineer with deep Atlassian expertise to support one of the programmes within a central government department. Day Rate: up to £600/day (Inside IR35) Location: London (Hybrid) Clearance: Active SC Clearance required - You'll be responsible for managing, optimising, and evolving the Atlassian ecosystem that enables collaboration across a large technical landscape. * Proven experience administering Atlassian applications (Jira, Confluence, Bitbucket, etc.) in enterprise or government environments. * Solid knowledge of AWS, Linux/Unix, and CI/CD tooling (Jenkins, GitLab, GitHub). * Proficiency with Terraform, PostgreSQL, and scripting languages such as Python or Bash. * Track record of maintaining secure, scalable, and well-documented environmen
Role: Platform Engineer - Atlassian Specialist We're looking for a Platform Engineer with deep Atlassian expertise to support one of the programmes within a central government department. Day Rate: up to £600/day (Inside IR35) Location: London (Hybrid) Clearance: Active SC Clearance required - You'll be responsible for managing, optimising, and evolving the Atlassian ecosystem that enables collaboration across a large technical landscape. * Proven experience administering Atlassian applications (Jira, Confluence, Bitbucket, etc.) in enterprise or government environments. * Solid knowledge of AWS, Linux/Unix, and CI/CD tooling (Jenkins, GitLab, GitHub). * Proficiency with Terraform, PostgreSQL, and scripting languages such as Python or Bash. * Track record of maintaining secure, scalable, and well-documented environmen
Morson are working with one of Europe's leading aerospace manufacturers who are looking for a QualityConformance Engineer to join the team. This role offers the opportunity to develop skills and experience in Project Management, APQP application, quality standards, Industrial System Development and Operational Quality Management. * Ensure full quality industrialization of Major Mods, Synchronised Targeted Embodiment Points (STEP) Mods, Incremental Developments & Full Developments and Major Industrial Transfers to enable serial manufacture at current and rate ramp up operating levels. * Ensure quality input into all reviews including risk, multi-function, planning & stakeholder reviews * Application and deployment of APQP and Quality Standards * Lead
Morson are working with one of Europe's leading aerospace manufacturers who are looking for a QualityConformance Engineer to join the team. This role offers the opportunity to develop skills and experience in Project Management, APQP application, quality standards, Industrial System Development and Operational Quality Management. * Ensure full quality industrialization of Major Mods, Synchronised Targeted Embodiment Points (STEP) Mods, Incremental Developments & Full Developments and Major Industrial Transfers to enable serial manufacture at current and rate ramp up operating levels. * Ensure quality input into all reviews including risk, multi-function, planning & stakeholder reviews * Application and deployment of APQP and Quality Standards * Lead
We're looking for an experienced ContractAWS Cloud Engineer to join a secure government-related project based onsite in Leeds. If you're a contractAWS Cloud Engineer with active enhanced SC or DV clearance looking for you're next exciting project. This role is ideally suited to someone with strong hands-on AWS experience and a solid understanding of cloud security and automation within highly regulated environments. * Design, build, and manage AWScloud infrastructure in a secure, scalable, and resilient environments. * Integrate AWS security logs and data flows with SIEM platforms (e.g., Splunk). * Support live cloud environments through monitoring, troubleshooting, and performance optimisation. *
We're looking for an experienced ContractAWS Cloud Engineer to join a secure government-related project based onsite in Leeds. If you're a contractAWS Cloud Engineer with active enhanced SC or DV clearance looking for you're next exciting project. This role is ideally suited to someone with strong hands-on AWS experience and a solid understanding of cloud security and automation within highly regulated environments. * Design, build, and manage AWScloud infrastructure in a secure, scalable, and resilient environments. * Integrate AWS security logs and data flows with SIEM platforms (e.g., Splunk). * Support live cloud environments through monitoring, troubleshooting, and performance optimisation. *