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Service Manager - Automotive

Job Type:
35,000 OTE
Start Date:
Permanent job
Salary: OTE 35000 per annum
Location: Birmingham

Motordepot are a large car supermarket who have been trading in East Yorkshire for over 13 years, due to our rapid expansion and growth we now have five sites including Birmingham. We are always seeking ambitious and professional employees to join our team and assist us in achieving excellent quality customer service.


- 22 days annual holiday + Bank Holidays
- Investment in Training and Career Development;
- Preferential Service Rates;
- Uniform provided
- Company Pension and Health Care Scheme after a qualifying period
- Childcare Vouchers
- Cycle to Work Scheme
- Funded Social Events
- Employee of the Month Awards

Who are we looking for?

When we recruit for Service Managers, we are looking for individuals who are experienced in all aspects of running a service department. You will have the ability to offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints efficiently. Ideally you will be qualified to a Level 3 or equivalent in Motor Vehicle Maintenance and Repair and will display good knowledge of industry standards and practices including product details and customer service standards. You will be able to demonstrate a successful track record of managing a service team to its potential. Although experience of working in a high volume workshop would be an advantage, this would not be essential to be considered for the role.

The ideal Service Manager will possess the following key skills:

- Strong Customer-Facing Skills,
- Strong Written and Verbal Communication skills,
- Self-Motivated,
- Troubleshooting,
- Creative Problem-Solving.

What will I be responsible for?

Reporting into the Branch Manager and Area Aftersales Manager, the successful Service Manager will be responsible for managing and maintaining the Service department at our Birmingham Site. This will include all service team members and also a team of technicians and valeters. You will be required to evaluate their efficiency on a daily basis and lead and drive them to optimal performance.

You will undertake regular audits of work being carried out, managing a high turnover of vehicles. You will ensure that each vehicle is prepared to the highest standards, maintaining and excelling our customer expectations through your aftersales function. You will ensure all targets are met and that work is being carried out correctly and thoroughly. You will also undertake regular performance reports and ensure that Health and Safety standards are maintained and continuously improved within the workshop.

If you are you an experienced Service Manager looking for a new challenge and want to work for a rapidly expanding family owned company, Motor Depot are now recruiting for an experienced Service Manager at their Birmingham Branch and are looking for individuals just like you.

Please click APPLY below to register your interest.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Please Note

There is no need to provide bank account details or payment to any person or organisation when applying for a job.

If you have any concerns about this job then please report it to our Customer Service team.

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This vacancy was placed on
11 Jan 2017 by