ROLE SPECIFICATION
To carry out a broad range of operational support duties assisting the Helpline co-ordinator and other members of the team, providing a quality service to customers and colleagues and assisting in the improvement of overall efficiency and quality
KEY TASKS
Assist in the identification and understanding of the customers needs in order to effectively meet their requirements, either via a dedicated helpline or face to face. As appropriate, co-ordinate and allocate any required activit
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