Our client is a world leading manufacturer of commercial fire alarm control panels, fire alarm systems, life safety systems, and mass notification systems.
Job Overview:
To provide customers with prompt technical support and assistance on all current and discontinued products and to respond to enquiries and resolve field problems with products and performance.
Job Details:
- To provide all aspects of technical support and assistance to both internal and external customers, primarily by direct telephone contact
- Liaison with other departments to ensure that technical queries are addressed appropriately and promptly and that up-to-date information is passed to customers
- To learn to be proficient in all aspects of the products sold by the company, in particular, programming, fault finding and applications
- To provide input into technical bulletins, manuals and other publications
- To keep up-to-date with new and existing BS, LPC and European standards and approvals listings
- To assist in the verification of new products/software releases as and when requested
- To maintain demonstration/training equipment in good working order
- To visit customer site to resolve technical issues when required or provide on site training/applications assistance
- To maintain the technical call log to the standards laid down
- To provide training demonstrations to customers/potential customers as and when required for sales and marketing teams
- Using the technical call log database, identify recurring field issues as well as training needs of the customer base.
- Provide applications and validation support as and when required or when the Technical Support workload is low.
- Organise customer training as and when a training need has been identified.
Education Required:
- HNC/HND or equivalent in electrical/electronic engineering or similar discipline
Work Experience Required:
- Experience of working in the fire detection industry.
- Field experience in design or supply and installation, or commissioning of fire detection systems.
Technical Skills & Specific Knowledge Required:
- A working knowledge of EN54 and BS5839
Behavioural Competencies Required:
- Communications skills, both verbal (telephone) and written
- Trouble-shooting and organisational skills.
- Current driving licence required
- Customer & solution orientated
- Proactive team player
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy. |
