Customer and Services
• Acts as strategic contact for the customer in the supply of May Gurney services
• Monitors service provision and reports to client on progress
• Ensure excellent customer relationships at all levels in customer organisation
• Able to understand customers drive, organisation and challenges, with the ability to influence and change organisation from within the client
• Minimise risk relating to customers
People and Culture
• Develops strategy utilising May Gurney Vision, Values and Culture to create a differentiated service
• Able to understand the customer’s people, their drivers and motivations in order to deliver unrivalled customer service
Financial and Management
• Commercially astute and margin focused
• Monitor commercial and financial performance of client services
• Brings in specialists from the wider MG community to help to sell the services to the customer
• Capable of understanding the key strategic issues in both the Highways Sector and the MG business and able to determine new business opportunities from this
• Able to understand a complex service portfolio and sell this depth and breadth to the customer
• Can create demand for existing services and new services
• Good contacts network which can be mobilised to facilitate supply chain
• Excellent internal relationships to inspire team to deliver existing and new services
• Entrepreneurial spirit with practical understanding
• Develop new business relationships
• Clear understanding of commercial and corporate procedures to develop new business
• Act across sectors for MG not individual sector and not “limited only” to existing activity
• Promotes service delivery culture within operational team
• Maximise service delivery and integration by effective use of all May Gurney resources
• Able to operate and be motivated for a non traditional line management position
• Excellent verbal and written communication skills
• Educated to degree level or equivalent
• Strong commercial skills
• Broad based knowledge of customer services
• Excellent back record of building customer relationships
• Experience of working at a strategic level
• Clear leadership skills and strong people management
• Plays key role in the Senior Management Team
• Contributes to exceptional client relationships unrivalled customer service
• Plays key role in customer organisation
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