Account Manager - Facilities Management - Belfast
Account/ Facilities Manager required for Financial site in Belfast.
You will be working for a global Facilities services provider with a broad portfolio of clients and have developed relationships with several organisations in the pharmaceutical, banking, media, IT, food & beverage, industrial, and healthcare sectors.
The Role
Responsibility to manage a Client contract for outsourced Facilities Managed service on a portfolio of properties. Contract scope will include responsibility for areas such as building fabric maintenance, hard services of facility management i.e. mechanical and electrical including air conditioning systems, and the co-ordination of all facilities soft services for example, helpdesk, cleaning, waste mgt, seating plan, mailroom and meeting rooms.
Health and Safety:
- Responsible to ensure that all company employees are operating to all Health & Safety policies & procedures
- Ensure that all company employees have the necessary resources to fulfil their roles in a safe and compliant manner
- To ensure that all safe systems of work are observed and risk assessments and method statements are carried out.
- To ensure all sub-contractors are operating to all the relevant work systems.
- To formally notify client of any unsafe conditions as they arise Quality Control:
- To ensure the overall service delivery is delivered as per the contract
- To ensure all Service levels are met or exceeded at all times
- To ensure all KPI's are reported accurately and on time
- To ensure that the operations are compliant with the QMS system
- To ensure that all invoicing and financial reporting is accurate and timely as per the agreed service levels
Company Policy – to implement and promote:
- Quality Objectives
- Divisional Directives
- ISO 9001 and ISO 14001
- Health and Safety & COSHH Regulations
- Training Policy
- Disciplinary and Grievance Procedures
Customer Liaison:
- Plan schedule and complete all client management meetings
- Issue client reports on time
- Carry out an appropriate level of branch visits
- Respond to clients' requests and complaints within agreed time scales
Continuous Improvement:
- Identify service improvements and propose service solutions
- Assist Client Operations Manager with administration of the account
Personnel Areas:
- Ensure that an appropriate level of trained and motivated staff are employed
- Recruit and select staff according to company policy and rules
- Ensure that new hires are inducted and receive on and off job training within agreed time scales
- Record accurate information to enable staff to be paid on time
- Update payroll system on a monthly basis |
