Assistant Facilities Manager – Belfast
Assistant Facilities Manager required for Belfast based FM company who provide property asset management and service delivery solutions to a wide range of customers, including a number of multinational corporations.
Assisting and supporting the Facilities Manager responsible for a major public Sector client you will be aware of service provision and the necessity of quality customer care. You will assist in providing day to day operational management for all services within a portfolio of buildings. Services include maintenance cleaning, security and catering.
This is an active and visible role requiring excellent customer relationship skills. Working as part of a Team, the AFM will be expected to positively contribute to the performance of the business and build strong local relationships with the client and internal teams.
Objectives
- Support the Facilities Manager in promoting a culture of excellent customer service and establishing excellent working relationships with client.
- Assist the Facilities Manager in reviewing existing services, specifications, processes, productivity levels and quality control to secure and increase the efficient use of resources.
- Support the Facilities Manager in ensuring that pre-determined output specifications and key targets are met for the region's portfolio of buildings.
- Compilation of budgetary information to assist in annual budgetary and monthly forecasting processes.
- Advising on payroll issues concerning staff within the portfolio of buildings under postholder's responsibility (i.e. include overtime, absence etc).
- Assist in the management of Facilities staff to include: undertaking disciplinary investigations in line with company policy; undertaking initial recruitment interviews for Facilities positions; assist in the motivation and leadership of staff.
- Assist in the recruitment and induction of facilities staff within the region's portfolio of buildings.
- Ensure that all health and safety legislation and company policy is adhered to, within own level of responsibility (to include: undertaking role of Fire Warden and/or First Aider as required).
- Assist the Facilities Manager in undertaking regular site and service inspection tours and identifying areas on non-adhered to quality standards as appropriate.
Operational Accountabilities
- Accountable for the completion of standard or non-standard tasks, within the scope of the function
- Meet the required contractual KPI's
- Delivers activities to support operational objectives for their role
- Inputs to planning activities with horizons of typically up to 6 months
- Makes decisions within parameters set by manager, using job/specialist experience
- Interacts with client or users around specific work efforts and deliverables
- Supports delivery of Health and Safety policy and standards
- Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility
Focus of work on the completion of a set of related tasks for a particular section or service with the ability to accommodate new tasks
|
