Contracts Manager - Belfast
As Contracts Manager based in Greater Belfast for this large Facilities management Company you will have overall responsibility for ensuring a high quality delivery of all services to the client in line with contractual requirements. As such the position requires a strong understanding of client needs and the possession of necessary skills to manage staff, client and contractor relationships both effectively and successfully.
This is a Key account managing all Motorway signage maintenance.
The principle duties will include:
· Overall day to day responsibility for the functioning of the contract and the performance of the contract equipment
· Responsibility for the management of sub-contractors
· Attending site when necessary to advise on technically challenging problems and issues
· Attend and minute all progress and contract meetings with the client
· Provide reports as requested by the client on a regular basis
· Liaise with the Traffic Information and Control Centre (TICC) and the Police Control Room in relation to preventative and corrective maintenance
· Liaising with the Account Director, the Client, and the facilities team in order to provide a consistently high level of service
· Providing support to the client on additional works and ad hoc projects
· Overall responsibility for managing staff on site including completion of appraisals and training plans, conducting grievance and disciplinary hearings, conducting interviews and managing attendance
· Completion and submission of performance reports on a monthly basis
· Managing the budget for the contract and submitting business plans
· Acting as a client interface during external audits
· Overall responsibility for customer satisfaction for all services provided
· Ad hoc duties commensurate with the position
The successful candidate will:
· Be qualified to HNC or BTEC Higher National Certificate level in electronic/telecommunications engineering OR have considerable experience working in a position of responsibility on the motorways
· Have good knowledge and understanding of the provision of motorway communications e.g. CCTV/Variable and Electronic Message Signs
· Have experience of managing staff and providing services to a client
· Have experience of sub-contractor management
· Possess the ability to communicate effectively with staff, clients and contractors at all levels
· Be flexible, proactive and customer focussed
· Be deadline focussed and performance driven
· Have experience of preparing monthly reports and invoices in relation to service level agreements for both clients and sub-contractors
· Be fully conversant in Microsoft Office applications particularly Excel and Outlook
· Experience of using SAP is an advantage
· Have good knowledge of health and safety requirements and compliance with these
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